Returns & Exchanges
At Diamond Cross Ranch, we stand behind the quality of our craftsmanship and want you to be fully satisfied with your purchase. If your order doesn't meet your expectations, we offer easy returns and exchanges within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Ship It Back
Affix the prepaid shipping label provided through our portal to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our ranch team inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing